Process: 

The request of the capture of the service must be realized with an early hour, The person in this task is the one that have the direct communication with costumers, he/she must organize and assign the services to each costumer and to each car-washer to realize the service, when this one is finished the car-washer will receive the value of 25.000 $ COP.
 

 

In the part of our suppliers each product is get in medellinWith the red wiper car wash has to wash the interior composition of the car.

 

 

In the part of the process each car  have a  different way to clean ,first of all the car washer need to wash with to black wiper all the black part.

 

The white wiper will be used with lavaseco after that, the car wash will clean i,.After this the whole interior of the car will be cleaned as  rugs, chairs and the main interior parts of the car.

 

Finally the glasses will be wash by a blue rag doing an efficient and effective wash and with that our clients will be  satisfied.Finally the client will have to fill a form. ( The form is in the part of controling)

 

Capacity:

 

General manager will be in charge of taking the decisions based on the reports of the daily income that will be done weekly, for with this to plan new ways to create income and as making the business more effective, all the information that the manager will give will be sustained by means of Excel.

Inventory:

 

It is composed by all those elements that are necessary for the service which are the materials, the management weekly will do accounts of the materials that were consumed weekly to do the average of necessary use, by means of this he will if the innovative product that we use fulfills the expectations of the clients and if it is necessary to realize a change, the manager will informing it. 



Workforce:

 

The general manager is the one that is entrusted of every process in the inside of our company is executed by efficiency by way from the help from the operation department upcoming to every car washer, any necessary change in order that the company progresses must be taken for but at the end of every 6 months.

Quality:

 

 The general manager is the one that is entrusted of that every service that is taken is with the best quality, at the end of every service before the payment the customer will be called to know if the capture of the service was effective and if it is necessary to realize some arrangement, on the part of the car washer to generate manager will speak with them to give a training to improve the quality of the service day after day.